In 2014, the need for such a software was felt when I became in charge of apartment security as a committee volunteer and was riddled with 2-3 security complaints of petty theft on a daily basis, that remained unsolved and caused angst amongst residents.
Although our guards at the time got less than 10,000 INR /month(156USD/mo) and were nowhere like the G4S like guards, I wondered if it was they lacked the ability, the motivation or maybe the means and the data or were involved themselves. There was a loud call from residents at that time to fire and replace this agency with another security agency by forking more money and it seemed to drown any semblance of reason.
Putting ourselves in the shoes of the security guard, we understood that the guards needed more info to solve the thefts. The apartment saw about 600-700 visitors on any given weekend and its a herculean task to do the guards job with his current set of tools, aka the barely legible register and CCTVs.
The existing SaaS based solution in the market at that time introduced an unacceptable delay in the impatient visitor queues and were also unaffordable in mock usability tests for the scale of our complex.
After installation, with just basic features in place, to my surprise, after we solved the first couple of incidents quickly and easily. Aided by this tracking solution and CCTVs, which most importantly helped us map faces to names and phone numbers and lookup their frequency and timing of visits, major security incidents trailed down to barely double digit through the course of the year. I reckon word-of-mouth through domestic staff and vendors about the new security measures played its part as well in acting as a deterrent.
The first case we solved was of a malicious Water Treatment Plant technician who irreparably damaged a motor to implicate another. The second case, a case of a voyeur peeping tom, who had become a regular nuisance and apartments having exhaust windows near the staircase shuttered as a precaution. Records and timings of incidents were tallied, including the first few reports that were initially deemed to be hearsay, faces were matched and the offender turned out to be an newspaper boy, who was identified and handed over to the authorities. When these cases were solved quickly, word spread. Thereafter, all of a sudden, thefts of shoes and shoeboxes trailed off, and battery thefts from bikes became folklore.
After sharing the data with other members, we also realized that visitor patterns could be used to determine how many vacant units we had when we had to procure Waste segregation units. It was also used to determine the noisy flat hosting a wee hours midnight party over which neighbors were losing sleep over the weekday. Long story short, it ensures sound sleep and peace of mind for the management and the residents alike. For a repeat visitor, it ensures a quick hassle free checkin as we already know where they've been before and the same
info is not requested again, leading to an express check-in.
Oh yes, and we still have the same security agency working here today, and residents have blissfully forgotten why they were so hostile to having them deployed earlier.
As to the skeptics who doubted the learning capabilities of security staff, we learnt that if a young security guard can do Facebook and Whatsapp on his mobile, he for sure can do this.
2017 June:
Its now been up and running for 3 years now, having processed 4L+ visits from close to 45000 unique visitors.
